Complaints and returns manager
Every complaint registered, picked up and resolved — nothing falls through the cracks
How it works
Four steps from data to result.
Customer reports complaint or return online
Via a form on your website or portal — including photos, order number and explanation.
AI categorises and prioritises automatically
Based on the report, the AI determines the category, urgency and the right handler.
Handler picks up and resolves
Employee sees their complaint list, communicates with the customer and records the resolution.
Automatic escalation and reporting
Not picked up in time? Automatically forwarded to the manager. Monthly report with trends.
DIENSTVERLENINGSOVEREENKOMST
Partijen:
Motran B.V., gevestigd te Amsterdam,
hierna 'Opdrachtnemer', en Klever
Logistics GmbH, hierna 'Opdrachtgever'.
Art. 1 — Looptijd
Deze overeenkomst vangt aan op
1 maart 2025 en eindigt op 28
februari 2027, tenzij tussentijds
opgezegd conform art. 2.
Art. 2 — Verlenging
De overeenkomst wordt automatisch
verlengd tenzij 60 dagen voor de
einddatum schriftelijk opgezegd.
Art. 3 — Boetebeding
Bij niet-nakoming is een boete van
€ 5.000 per overtreding verschuldigd
Attention points
Auto-renewal clause
Renews automatically after 60 days notice
Penalty clause
€ 5,000 per breach (art. 3.4)
Key data
Renewal deadline: 31 Dec 2026
59 days remaining
Functionality
What the application can do.
AI categorisation
Complaints are automatically classified by type, cause and urgency — handler receives immediate context.
SLA monitoring and escalation
The system monitors lead times per complaint category and escalates automatically when exceeded.
Complaints analytics and trends
Insight into most common complaints, lead times and recurrence rates per product or supplier.
Automated customer communication
Customers automatically receive a confirmation, status updates and a closure notification.
Results
What it delivers.
No more complaints forgotten or picked up too late
Shorter lead times through immediate prioritisation and assignment
Insight into structural quality issues through complaints analysis
Every application is built to fit your organisation, systems and workflows.