All examples

Automate complaint handling

09 · Example

Automate complaint handling

Every complaint taken seriously immediately — right department, right timing, right follow-up.

Complaint received

Every complaint taken seriously immediately — right department, right timing, right follow-up.

Context

  • Classification
  • Escalation
  • Follow-up

Motran AI Agent

Processes the input, applies your business rules and orchestrates the outcome.

Resolved

Apology sent, replacement confirmed, follow-up scheduled

Without AI

  • Complaints end up in the wrong inbox — slow follow-up
  • No uniform approach leads to inconsistent experience
  • Urgent complaints detected too late — damage escalates
  • No systematic follow-up after resolution

With Motran AI Agent

  • Every complaint instantly classified by type and severity
  • Urgent cases immediately escalated with context
  • Customer informed within minutes — SLA always met
  • Systematic follow-up for satisfaction check

Result

  • +Significantly higher customer satisfaction after complaint
  • +SLA always met — fewer escalations
  • +Patterns in complaints visible for structural improvements
  • +Staff focus on resolving, not on sorting

This is an illustration only. Every implementation we deliver is tailored to your organisation, systems and processes.