All examples

Customer portal self-service with AI assistant

20 · Example

Customer portal self-service with AI assistant

Customers find their own answers — 24/7, in their own language, without waiting.

Customer portal question

Customers find their own answers — 24/7, in their own language, without waiting.

Context

  • Customer data
  • AI assistant
  • Multilingual

Motran AI Agent

Processes the input, applies your business rules and orchestrates the outcome.

Self-service answer

Issue resolved without agent — high satisfaction

Without AI

  • Customers call or email for simple status information
  • Support team burdened with questions customers could answer themselves
  • No answers possible outside office hours
  • Multilingual customers poorly served

With Motran AI Agent

  • Customers find answers 24/7 via self-service portal
  • AI assistant has access to all customer data in real-time
  • Available in multiple languages
  • Complex questions forwarded to support with context

Result

  • +Up to 50% fewer inbound support calls for status info
  • +Higher customer satisfaction through instant answers
  • +Lower support cost per customer interaction
  • +Better customer experience outside office hours

This is an illustration only. Every implementation we deliver is tailored to your organisation, systems and processes.