What is an internal knowledge base?
Professional services firms hold a wealth of knowledge: project reports, methodologies, industry analyses and client insights. But this knowledge is spread across network drives, emails and the minds of individual team members. According to Deloitte, consultants spend an average of 20% of their working time searching for information that already exists somewhere in the organisation.
An AI knowledge base centralises all this knowledge and makes it searchable in natural language. Ask a question and immediately receive the relevant project, the right methodology or the industry insight — including a source reference.
How does it work?
RAG technology (Retrieval Augmented Generation) semantically indexes your documents. The system understands the content — not just the words — and finds relevant information even when the exact search terms are not present.
Access rights are respected: confidential client data is only available to authorised staff. The system is continuously updated with new projects and insights.
What does it deliver?
Firms report 70% faster knowledge access, 40% less duplicated work and faster onboarding of new staff. According to McKinsey, effective knowledge management increases knowledge worker productivity by 20–25%.