What is AI patient communication?
Healthcare organisations receive dozens to hundreds of calls and messages from patients every day. The vast majority concern repetitive questions: making or rescheduling appointments, requesting repeat prescriptions, opening hours and pre-operative instructions.
Research shows that 60–70% of patient queries are standard and suitable for automation. An AI assistant answers these questions immediately, while medically substantive questions are forwarded to a healthcare professional.
How does it work?
The AI assistant is trained on your specific care processes, protocols and frequently asked questions. Through integration with your EHR and scheduling system, the assistant can also take actions: book appointments, request repeat prescriptions and prepare referral letters.
Communication takes place via the channel your patients prefer: web chat, WhatsApp, SMS or a patient portal. All interactions are logged and visible to your team.
What does it deliver?
Practices report 40% fewer phone calls, higher patient satisfaction and a calmer reception desk. Staff have more capacity for personal attention with more complex queries. According to Deloitte, AI patient communication delivers an ROI of 200–400% within the first year.