What is AI fault registration?
Fault reports come in via phone, email, app and forms — often incomplete and without clear prioritisation. The back-office spends a lot of time establishing what the problem is, how urgent it is and which technician is available. Delay in assignment means longer wait times for the customer.
AI classifies fault reports automatically by type (central heating, electrical, leak, etc.), urgency and required specialisation, and immediately assigns them to the nearest available technician with the right competencies.
How does it work?
Natural Language Processing analyses the fault report (text, photo, voice) and classifies the fault type and urgency. The system automatically checks the availability, location and specialisation of technicians and makes an assignment suggestion.
For urgent faults, the technician is immediately notified via push notification. The system automatically registers all reports in your business software for reporting and analysis.
What does it deliver?
Installation companies report 40% faster response time to faults, better customer satisfaction and structured insight into fault patterns. Analysis of fault data helps identify recurring problems and supports preventive maintenance.