What is automated customer communication?
Customers of installation companies want to know when the technician is coming, at what time and what they need to prepare. Manually calling, emailing and texting costs office staff hours per day. Missed appointments due to poor communication cost revenue directly.
According to ServiceTitan research, proactive communication is the #1 factor for customer satisfaction at installation companies. AI automates the entire communication journey: from appointment confirmation to post-visit evaluation request.
How does it work?
The system connects to your scheduling software and automatically sends messages at the right moments: confirmation when scheduled, reminder the day before, ETA on the day itself and an evaluation request afterwards.
Communication takes place via email, SMS or WhatsApp — whichever channel your customers prefer. Templates are tailored to your corporate style and communication guidelines.
What does it deliver?
Installation companies report 40% fewer missed appointments, higher customer satisfaction and significant time savings in the office. Proactive communication also leads to more repeat orders and positive reviews.